Reference

How We Protect Your Account and Data

grafik sydney operates with clear terms that cover your account security, how we handle your deposits and withdrawals, and the data we collect.

Account verification on sign-upEncrypted withdrawal requestsData retention and your rightsSupport in English and Indonesian
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grafik sydney How We Protect Your Account and Data
REACH OUR TEAM

How to Contact Us About Your Account or Data

Team online

Live Chat

Open the chat window in the lobby between 08:00–23:00 Jakarta time, seven days a week. Our team responds to account and data questions within one hour.

Email Support

Send requests to [email protected] with your account username and the subject line 'Account' or 'Data Request'. Replies arrive within 24 hours on business days.

Account Settings

Update your phone, email and payment method directly in Settings > Profile on desktop or mobile. Changes take effect immediately for future transactions.

HOW WE KEEP IT SAFE

Data Security, Cookies and Account Access

Password and Device Security

Your password is encrypted at rest. We monitor login attempts and alert you to new device access.

Payment Data Handling

DANA, OVO, GoPay and QRIS details are encrypted and never stored in plain text.

Cookie and Tracking Use

We use cookies to keep you logged in and to track your game and deposit activity for fraud prevention.

Data Retention and Deletion

Account records are kept for two years after closure to comply with financial reporting rules.

Third-Party Sharing

We do not sell your data to marketing firms. We share transaction details with payment processors and our anti-fraud partner…

Request Your Data or Close Your Account

Email [email protected] with the subject 'Data Export' or 'Account Closure'.

Your Legal and Account Rights

Contact our support team within 30 days of the transaction with your order ID and the amount in question. We investigate with your payment provider (DANA, OVO, GoPay or QRIS) and reply with findings within five business days. Refunds are issued to your original payment method if the error is confirmed.

Yes. Email [email protected] with the subject 'Data Export' and your username. We send a file containing your account history, personal data, and transaction log within 30 days, in a standard format such as CSV or JSON.

No. Your name, email, phone and payment details stay within grafik sydney. We only share transaction data with DANA, OVO, GoPay and QRIS to process deposits and withdrawals, and with our fraud-check partner to verify your identity and prevent misuse.

You must be of legal gambling age where you are located. This age depends on local law in your region. During sign-up, you confirm you meet the age requirement for your jurisdiction and that you have read and agreed to our full terms.

We retain your account records for two years after you close your account, to comply with financial and tax reporting laws in the regions where we operate. After two years, we delete personal data unless local law requires longer retention.

Log in to your account and go to Settings > Profile on desktop or tap Menu > Profile on mobile. Update your phone, email or payment method directly. Changes apply to your next transaction. If you've had an account compromise, email [email protected] to verify the change.

Yes. Email [email protected] with the subject 'Account Closure' and your username. We will close your account within 48 hours, return any remaining wallet balance to your registered payment method, and delete your personal data after two years as per our retention policy.

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