Reference

Your Privacy Matters to Us

When you open an account at grafik sydney, we collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay or QRIS, and…

Account verification onlyLocal payment transparencyNo third-party data salesYour access & deletion rights
grafik sydney Your Privacy Matters to Us
REACH OUR TEAM

How to Exercise Your Privacy Rights

Team online

Email Support

Send a data request or privacy question to [email protected]. We respond within 48 hours on weekdays with confirmation of your request and an action timeline.

Live Chat

Open the chat widget in the lobby during our support hours, Monday to Friday 09:00–17:00 Jakarta time. Our team can start your data access request or answer privacy questions immediately.

Account Settings

Log into your grafik sydney account, navigate to Settings > Privacy & Data, and you can view, download or request deletion of your profile information without contacting support.

DATA SECURITY MEASURES

How We Keep Your Information Safe

Encryption

All data sent between your device and our servers uses SSL encryption.

Access Controls

Only authorised team members can view your account details, and only to process withdrawals or investigate disputes.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Data Retention

We keep your account data for 5 years after your last login to settle disputes and comply with tax reporting…

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or QRIS, we verify your wallet details match your registered name…

Breach Response

If we discover a security breach, we notify affected players via email within 24 hours, explain what happened, and advise…

Privacy Policy FAQs

Yes. Open your account settings, select Privacy & Data, and choose 'Request Full Deletion'. We'll anonymise your profile within 30 days, though we keep transaction records for 5 years to comply with Indonesian tax law and settle any open disputes.

If your account is inactive for 12 months, we send you a reminder email. Your data stays encrypted and protected. We don't share it with anyone. If you want it deleted sooner, contact support to request early removal.

No. We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners) to clear deposits and withdrawals, and with compliance teams to meet anti-money-laundering rules. We never sell data to third-party advertisers or brokers.

Log into your account, go to Settings > Personal Info, and update your email, phone or address. Changes take effect immediately. If you need to change your date of birth or legal name, email support with proof of identity; we verify and update within 2 business days.

Yes. When you request your full data export, we include a complete transaction history showing all deposits via DANA, OVO, GoPay, QRIS and all withdrawals, with timestamps and amounts. This data is yours to keep or audit.

Contact our support team immediately at [email protected] or via live chat. We investigate within 48 hours. If we find a breach, we'll notify you, take corrective action, and advise you on how to protect your accounts with other services.

We use session and analytics cookies to operate the lobby and understand how you play. We don't sell this data. You can disable non-essential cookies in your browser settings; your account will still work, though the lobby may load slower on repeat visits.